Terms and Conditions:
Under which we operate can only be varied with the agreement of the client and The Move Team. In confirming a booking with The Move Team you are acknowledging your agreement with the following terms and conditions.
Quotations:
All quotations are made with best intention and any estimates of how long a job will take, and hence the costs, are estimates only. You are liable for the full time that you use the service.
If a fixed price for the job has been given this price may be varied if:
i) the quantity of goods has increased
ii) the floors between the goods has varied
iii) the number of people to assist with the move has varied without prior notification.
Time of booking:
We make every effort to be with you at the time you have requested. However the time given is an estimated time of arrival and we do not guarantee to arrive at that time. Every effort will be made to keep you informed should any delay occur. There is no automatic discount for late arrival.
Work Excluded from the quote
The Move Team reserves the right to refuse removal of items from parts of premises which, in the opinion of our driver, constitute a health and safety risk to either himself or other persons.
If a driver concludes that the work cannot be carried out without damage to property or possessions but you (the client) wish for the work to be undertaken you take full responsibility for the damage and therefore waive any right to claim against our insurance.
We are a removal company and our drivers are trained to fulfill their job as such. We will not under any circumstances remove any items that require plumbing or any other form of professional disconnection. All items you wish us to remove must be disconnected prior to the move.
Payment:
If payment is to be made by credit/debit card the funds must be available on that card at the time of the move.
You consent to have the full fee taken from the credit/debit card and no dispute over payment can be lodged once the payment has been taken.
The Move Team is not open to negotiate price once a move has been completed. Full payment is demanded unless prior discounts have been agreed.
Cancellation fees:
There is a £25 cancellation fee for bookings cancelled with less than 24 hours notice and a 1 hours labour charge for bookings cancelled with less than 5 hours notice. This fee will automatically be deducted from the credit/debit card provided at the time of booking, no exceptions. If bookings are being moved to another day the cancellation fee may be wavered at the discretion of The Move Team.
Clients responsibilities
As the client it is your responsibility to provide supervision of the van whilst it is being loaded/unloaded. You, the client, or your representative shall be present throughout the period of the removal and satisfy yourself that all goods are removed from the van. The Move Team accepts no responsibility for any goods allegedly left in the vehicle after the job has been completed.
In addition it is the responsibility of the client to insure all goods being transported against all risk.
Parking:
You, the client, is responsible for ensuring that we can park legally at each address.
Whilst we always endeavor to park legally if we cannot then it is a condition of our contract that you make an immediate payment to the driver of £60 (£100 if our vehicle is required to stop on a Red Route). If a ticket is not received this payment will be immediately refunded to you when the job is completed. If a ticket is received the deposit will be forfeit. This payment is wholly for the paying of parking charges NOT as whole or part payment of the moving charges.
If the offence is on a red route then the payment will be retained because we WILL receive a ticket through the post. Payment of any other parking charges (pay and display, meters etc) will also be your responsibility.
The quote provided is on the assumption that we will be able to park within 20metres of the pick up point. If we are unable to do so, we reserve the right to revise our quotation.
Our advice is that you obtain a parking dispensation, obtainable from the local authority covering each address.
Congestion:
Removals with either pickup or drop-off addresses within the congestion zone during charging hours are subject to an £8 congestion charge,
Route Navigation:
All our vans are fitted with satellite navigation systems which our drivers follow to get to each destination. If you are aware of a quicker/shorter route please inform your driver and we will endeavor to follow it, otherwise the driver will follow the route provided by the satellite navigation system and we accept no responsibility for how long the journey takes.
Van dimensions
Our standard van is a Luton with a tail lift. The standard internal dimensions of a Luton van are 4m Long x 2m Wide x 2.2m High. There is approximately a 30cm reduction in height at the entrance to the back of the van due to the shutter being pulled back and approximately a 10cm reduction in width at either side of the rear entrance.
The Move Team reserve the right to provide an alternative vehicle if for any reason a Luton is not available. The Move Team accept no responsibility if your goods do not fit into the vehicle provided. Any additional time taken to complete a job will be billed the standard rate.
Insurance:
Our in-transit insurance policy covers your belongings for up to £20,000 worth of loss or damage, subject to an excess charge of £250 per claim for which you are responsible.
You must notify The Move Team office of any visible loss, damage or failure to produce any goods at the time of delivery. We accept no responsibility for loss or damage to property after a job is complete and payment is received.